Prepayment is required when booking online. Selah Healing Arts reserves the right to retain this payment in the event that less than 24-hour notification to cancel or reschedule an appointment is given or in the event of no-show or missed appointments. It absolutely HURTS MY HEART when I have to charge a client for an appointment they are not able to keep. Cancellations inevitably force me to decide between going without income or charging more for my services. No-shows (when a client doesn't cancel online or contact me directly - they simply don't show up) are especially problematic. In addition to taking up an appointment slot someone else could have had, no-shows waste the time used to set up/prepare for the service. Please assist me being able to reach and help as many people as I can by following my cancellation policies.
Please note; the Cancellation policies for Massage Therapy and Hypnosis are different.
If you need to cancel with less than 24 hours prior to the appointment; please text or call me directly at 541-727-6250 as soon as you know that you cannot make it.
Hypnosis Cancellation Policy The wait for hypnosis sessions can be up to 1-2 weeks; therefore I have a very strict 1 week cancellation policy for hypnosis sessions. Hypnosis sessions are only scheduled after either a face to face or online consultation and after pre-payment either in person by cash/credit/debit card or by invoice. You will receive a full refund as long as you cancel your appointment by close of business one calendar week before your appointment. After the one week window 100% of the payment will be retained by Selah Healing Arts.
Massage Therapy Cancellation Policy Cancelled Massage Therapy appointments (this includes Reiki Sessions), and Essentrics® classes are fully refundable outside of the 24 hour window. Within the 24 hour window; 100% of the payment will be retained by Selah Healing Arts. Please also note that arriving late for a service may require shortening the length of the treatment.
You can cancel all appointments online as long as it's outside of the 24 hour window before the upcoming appointment using the following instructions:
Locate the appointment under Upcoming Appointments.
Select Cancel to open the Cancel Appointment window.
Select Cancel Appointment to complete canceling.
You can also use your confirmation email in the event that you need to cancel. There is a button at the bottom of the email that will take you to your account.
I reserve the right to block those who repeatedly cancel from booking online (even those who do so within the 24 hour window).
For series purchases, failure to honor cancellation policy may result in forfeiture of one service in the series for each cancellation/no show event.
Thank you for your patronage and for honoring my policy.
*Note: If you are a returning client and booking online, my system uses whichever email you initially supplied when you first visited Selah Healing Arts (BodyCare by Ruby LLC). If searching for you records/log in information on massagebook, please be sure to search with the email address you originally signed up with in order to keep all of your client records together. Once you are in your account you can change your contact email, or it can be changed at the time of your appointment.