Please note; the Cancellation policies for Massage Therapy and Hypnosis are different. If you need to cancel your appointment outside of the permitted cancellation window; please text or call me DIRECTLY at 541-727-6250 as soon as you know that you cannot make it. PLEASE DO NOT RELY ON EMAIL as I do not check it frequently throughout the day.
Have you had a fever in the last 24 hours of 100°F or above?
Do you now, or have you recently had, any respiratory or flu symptoms, sore throat, or shortness of breath?
Have you been in contact with anyone in the last 14 days who has been diagnosed with COVID-19 or has Coronavirus-type symptoms?
If you replied 'yes' to any of these questions, please contact me to reschedule your massage therapy appointment without penalty*.
Hypnosis Cancellation Policy The wait for hypnosis sessions can be up to 1-2 weeks and seeing the best results from hypnosis requires your full commitment; therefore I have a very strict 1 week cancellation policy for hypnosis sessions. Hypnosis sessions are only scheduled after either a face to face or online consultation and after pre-payment. You will receive a full refund as long as you cancel your appointment by close of business one calendar week before your appointment. After the one week window 100% of the payment may be retained by Selah Healing Arts.
*Hypnosis can be practiced online via zoom (and sometimes feeling off your game may work to your advantage) so exceptions to the cancellation policy are granted only in certain emergent situations. Improper preparations, "not feeling like it", or other situations that could have been avoided are unfortunately not exceptions to my cancellation policy. If you have been exposed to Covid and have not yourself tested positive, in person hypnosis consultations and sessions will be converted to an online appointment.
Massage Therapy/ Yoga Cancellation Policy Cancelled Massage Therapy or Yoga sessions are fully refundable outside of the 48 hour cancellation window. Within the 48 hour window; 100% of the payment may be retained by Selah Healing Arts. Please also note that arriving late for a service may require shortening the length of the treatment.
In the event of true emergencies or if you are contagious; please contact me as soon as you realize this might be the case. Do not come to the office if you are contagious with anything. Your payment will be retained as a credit towards your next service and will show up on your account to use as prepayment the next time you book an appointment. With the exception of extreme emergencies; failure to notify me via phone/voicemail/text message and simply not showing up due to sickness voids this grace policy. Please do not rely on email communications.
You can cancel massage and yoga appointments online as long as it's outside of the 48 hour window preceeding the appointment using the following instructions:
Locate the appointment under Upcoming Appointments.
Select Cancel to open the Cancel Appointment window.
Select Cancel Appointment to complete canceling.
You can also use your confirmation email in the event that you need to cancel. There is a button at the bottom of the email that will take you to your account.
I reserve the right to block those who repeatedly cancel from booking online (even those who do so outside of the the 48 hour no-cancellation window) and instead we might work together to book you “same day” or waitlist appointments only.
For series purchases, failure to honor cancellation policy may result in forfeiture of one service in the series for each cancellation/no show event.
Thank you for your patronage and for honoring my policy.
*Note: If you are a returning client and booking online, my system uses whichever email you initially supplied when you first visited Selah Healing Arts (BodyCare by Ruby LLC). If searching for you records/log in information on massagebook, please be sure to search with the email address you originally signed up with in order to keep all of your client records together. Once you are in your account you can change your contact email, or it can be changed at the time of your appointment.