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Cancellation Policy




Please note; the Cancellation policies for Massagebook are different from my cancellation policies for Massage Therapy and Hypnosis.  Please note the policies regarding the charges/cancellation windows for massage and hypnosis are different.   
You may cancel your appointments online up to 24 hours preceeding your appointment using the instructions at the bottom of this page. Please cancel your appointments as soon as you know you cannot make it so that someone else who needs it might book an appointment. 

If you need to cancel your appointment with less than 24 hours; please text or call me DIRECTLY at 541-727-6250 . PLEASE DO NOT RELY ON EMAIL as I do not check it frequently throughout the day. 

COVID-19 Precautions
  • Have you had a fever in the last 24 hours of 100°F or above?
  • Do you now, or have you recently had, any respiratory or flu symptoms, sore throat, shortness of breath, or gastrointestinal symptoms such as diarrhea or vomiting?
  • Have you been in close contact with anyone in the last 14 days who has been diagnosed with COVID-19 or has Coronavirus-type symptoms?
If you replied 'yes' to any of these questions, please contact me to reschedule your massage therapy appointment without penalty or to convert your hypnosis appointment to an online session if possible*.

Hypnosis Cancellation Policy*
The wait for hypnosis sessions can be up to 3 weeks and seeing the best results from hypnosis requires your full and regular commitment; therefore, I have a very strict 1 week cancellation policy for hypnosis sessions. Hypnosis sessions are only scheduled after either a face to face or online consultation and after pre-payment. You will receive a full refund  as long as you cancel your appointment by 6:00 PM one calendar week before your appointment. 

*Hypnosis can be practiced online via zoom (and sometimes feeling off your game, or emotionally disregulated may actually work to your advantage in hypnosis) so exceptions to the cancellation policy are granted only in very extreme situations. Improper preparations, "not feeling like it",  last minute travel, or other situations that could have been avoided are unfortunately not exceptions to my cancellation policy and may be subject to a cancellation fee equal to the current single session rate. If you answer yes to any of the COVID related questions above please contact me immediately to discuss whether or not we can conduct your hypnosis  session via zoom.  

Massage Therapy/ Yoga Cancellation Policy
Cancelled Massage Therapy or Yoga sessions are fully refundable outside of the 48 hour cancellation window. Within the 48 hour window; 100% of the payment may be retained by Selah Healing Arts.  

Please also note that arriving late for any service may require shortening the length of the session.

In the event of true emergencies or if you are contagious; please contact me as soon as you realize this might be the case. Do not come to the office if you are contagious with anything. Your payment will be retained as a credit towards your next service and we will work together to reschedule your appointment. With the exception of extreme emergencies; failure to notify me via phone/voicemail/text message and simply not showing up due to sickness voids this grace policy. Please do not rely on email communications. 

You may cancel your appointments online up to 24 hours preceeding your appointment using the following instructions:
  1. Sign in to your account. 
  2. Locate the appointment under Upcoming Appointments. 
  3. Select Cancel to open the Cancel Appointment window. 
  4. Select Cancel Appointment to complete canceling. 

You can also use your confirmation email in the event that you need to cancel outside of the 24 hour cancellation window; there is a button at the bottom of the email that will take you to your account. 

I reserve the right to block those who repeatedly cancel from booking online (even those who do so outside of the the 48 hour no-cancellation window) and instead we might work together to book you “same day” or waitlist appointments only. 

For series purchases, failure to honor cancellation policy may result in forfeiture of one service in the series for each cancellation/no show event.    

Thank you for your patronage and for honoring my policy; hence allowing a small business owner the ability to earn a living wage.

*Note: If you are a returning client and booking online, my system uses whichever email you initially supplied when you first visited  Selah Healing Arts (BodyCare by Ruby LLC). If searching for you records/log in information on massagebook, please be sure to search with the email address you originally signed up with in order to keep all of your client records together. Once you are in your account you can change your contact email,  or it can be changed at the time of your appointment.